Click Shave Return & Exchange Policy
At Click Shave, we're committed to providing a clear and comfortable shopping experience. If you're not satisfied with your order or experience an issue with the product, please contact us and we'll help as much as we can.
Return & Exchange Period
You may request a return or exchange within 7 days of receiving your order, provided the product is unused, in its original condition, with all accessories and original packaging.
Conditions for Accepting Returns
Return requests are accepted in the following cases:
- A different product was received than what was ordered
- The product has a defect or damage upon arrival
- The product has not been used or opened in a way that affects its condition
- The original packaging and all accessories are included
Cases Where Returns Are Not Accepted
Returns cannot be accepted in the following cases:
- If the product has been used
- If the product is damaged due to misuse
- If the product is missing its original packaging or accessories
- If more than 7 days have passed since the order was received
Manufacturing Defects After Use
If a clear manufacturing defect appears within 30 days of receipt (such as the device stopping working or a motor malfunction), the customer is entitled to request a replacement, provided the product has not been subjected to misuse — such as washing the device with water or using it in a way that violates the usage instructions provided on the product page.
Damaged or Incorrect Products
If your product arrives damaged or different from what you ordered, please contact us as soon as possible with clear photos of the product and packaging, so we can review your request and assist you.
Shipping Fees
If the reason for the return is an order error or a product defect, we will bear the responsibility for handling the request.
If the return is due to the customer's personal preference, the customer may be responsible for shipping or return fees.
Refunds
After the product is received and reviewed, you will be notified of the status of your return request. If the request is approved, the refund will be issued according to the payment method used, and the process may take several business days depending on the payment provider.
Contact Us
If you have any questions about returns or exchanges, you can reach us at:
Email: support@clickshave.net